Maintance and support contracts Kingsbridge, Salcombe, Totnes, Dartmouth, Plymouth, Ivybridge, Torquay, Exeter

Keep your IT running smoothly, Longstone IT can provide a complete maintenance solution to keep your systems in shape…

Maintenance and Support Contracts Longstone IT provide ongoing maintenance and support solutions for businesses.

Our maintenance and support packages allow you to budget for IT needs a lot easier knowing that good local help is just a phone call away and giving you peace of mind and time to get on with your work.

Ad hoc support (no contract) – £45+VAT per hour

  • Our usual high standard of support but without the added and regular benefits in the plans below.
  • Remote support charged at 15 minute intervals

Bronze – Remote Maintenance & Support Package – £12+VAT pcm per PC

  • All telephone and remote desktop support needed.
  • No call out, minimum charges or travel time/cost fees. If we can’t resolve your issue remotely we won’t charge any call-out or minimum time charges. You’ll just pay for the just the time we’re onsite, at our discounted contract rate, charged in half hour increments.
  • Yearly PC Clean inside & out.
  • Calls answered on a priority basis (8 hour response time)
  • Your very own dedicated IT manager looking out for your company and pro-actively recommending any changes and improvements that may be needed.

Silver – Full Maintenance & Support Package – £25+VAT pcm per PC

  • All telephone and remote desktop assistance.
  • Onsite labour included, should a site visit be required to resolve any issue. No call out, minimum charges or travel time/cost fees.
  • All aspects of server management, security patches, adding and removing users and monitoring of email feeds and backups etc.,
  • All aspects of desktop PC management, security patches, software upgrades and servicing.
  • Monthly site visits.
  • Yearly PC Clean inside & out.
  • Calls answered on a priority basis (4 hour response time)
  • Any support needed for external devices eg printers, scanners
  • Any support needed for user phones, ipads, tablets etc

Gold – Software, Full Maintenance & Support Package – £35+VAT pcm per PC

  • All telephone and remote desktop assistance.
  • Onsite labour included, should a site visit be required to resolve any issue. No call out, minimum charges or travel time/cost fees.
  • All aspects of server management, security patches, adding/removing users, monitoring of email feeds and backups etc.,
  • All aspects of desktop PC management, security patches, software upgrades and servicing.
  • Weekly site visits.
  • Yearly PC Clean inside & out.
  • Any support needed for external devices eg printers, scanners.
  • Any support needed for phones, tablets etc.
  • Priority 2 hr response to emergency requests.

The support packages above will give you complete peace of mind, knowing your IT systems are working in the most effective and efficient way possible. Any extra projects, software or training requirements needed will be quoted and provided for separately to the ongoing maintenance.

All prices above exclude VAT

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